FAQs

We do offer replacement polywood slats. Email us at sales@kettler.co.uk for more information.

Yes replacement glass table tops are available to purchase. Emailsales@kettler.co.ukfor more information.

You can purchasereplacement foot caps for the Kettler wicker garden furniture online by clicking here.

The Kettler wicker range is made from synthetic rattan which maintains the aesthetic qualities of natural rattan but will not deteriorate in the same way. The wicker is UV resistant however with prolonged exposure to the sun, some fading may occur.

The frame for all Kettler wicker furniture is made from high quality aluminium square tube frame and is completely rustproof.

We always recommend the use of coasters when dining outdoors on Kettler garden furniture. If hot glasses or plates are placed on the table top this may cause damage to the surface. Furthermore, in certain conditions sunlight can be magnified via drink glasses resulting in burn marks on the table top.

The Palma Glass top table is suitable to be kept outdoors all year round. However, if there is a risk of anything falling on the glass top like a tree branch then we advise storing the table in a safe place.

For step-by-step guide on how to clean you garden furniture click here.

To protect your wicker garden furniture from tree sap and general garden dirt a protective cover is recommended. These can be purchased online here.

Over time wood furniture may start spitting as it dries out through the seasons. This is part of the natural weathering process. To prevent this we recommend using the Kettler Hardwood Protector at the beginning of the season to help restore the woods natural oils.

This could be due to using an oil-based wood protector, which we do not recommend. We would suggest lightly sanding it down and then applying the Kettler Hardwood Protector which is water based. Alternatively, you can leave it to weather naturally.

The storage instructions vary for each product. Please follow the care & maintenance instructions you receive with the product.

This is the natural weathering process for any wood furniture, it does not affect the strength or durability of the product. To prevent this process you can apply the Kettler Hardwood colour protector once a year.

Kettler wood furniture can be left outdoors all year round to weather naturally. However, if you want to keep your wood furniture in its original condition then we only recommend the use of the tailormade protective covers which are breathable and allow air to circulate around the furniture to prevent the build up of mould.
You can purchase custom made protective covers for your Kettler wood furniture online by clicking here.

We recommend the following cleaning regime using Kettler wood aftercare treatment to keep the furniture maintained and looking its best:
Kettler Hardwood Cleaner– during the Spring (once a year)
Kettler Hardwood Colour Protector– during the Spring (once a year)
Kettler Hardwood Shield– Spring and Autumn (2-3 times a year)
Care products are available to buy online from our website here.

Contact our Customer Service Team sales@kettler.co.uk

We recommend the use of coasters when placing any hot dishes on the table to avoid any damage to the table top.

For step-by-step guide on how toclean you garden furniture click here.

The Kettler textile sling is suitable to be left outdoors all year round without it fading or rusting.

The Kettler textile sling furniture can be easily cleaned using a cloth and warm soapy water. Alternatively, for extra protection use theKettler Multi-surface cleaner.

The Kettler Textile Sling furniture is completely waterproof and rustproof so can be left outdoors all year round without using a protective cover.

All Kettler cushions are water resistant but not waterproof! We advise to remove cushions from the sets when they are not in frequent use and for these to be stored inside.

Yes- it is possible to purchase spare cushions covers. Email sales@kettler.co.uk for pricing and availability.

No – cushion covers are not machine washable. To remove stains, we advise using the Kettler Fabric cleaner with a sponge.

During summer periods your cushions are fine to be kept outdoors. However, during prolonged periods of not using your garden furniture we advise that’s cushions are stored in a dry, well ventilated space.

All of our cushions are tested and manufactured to comply with EU Fire retardancy.

Yes- it is possible to buy spare cushions. Email sales@kettler.co.uk for pricing and availability.

To remove any stains or marks from your cushion covers we advise using the Kettler Fabric Complete Care Kit.

When cushions get wet, the fire retardancy tends to leak out of the centre of the cushion, leaving the cushion cover marked with a white chalky substance. Sometimes this is removeable however, as it can stain, we strongly advise not allowing the cushions to get wet.

During long periods of non-use we advise that the cushions are stored in a dry, well-ventilated space.

For Kettler Gas fire pit tables you will require propane gas.

No- the gas bottle needs to be purchased separately.

We advise periodically cleaning the firepit by removing the lava rocks and cleaning any loose debris from around the burners.

If you have the ability to store the firepit inside when not in frequent use, then this is the best way to protect it from winter weather. However, if you are unable to store this inside then we recommend that you purchase a protective cover for the table.

Yes- it is possible to purchase more lava rocks. Email sales@kettler.co.uk to check availability and pricing.

The Kettler Firepits have been manufactured purely for heat and aesthetic purposes. None of the Kettler firepits are suitable to be used as a way of cooking food.

Yes – a certain level of assembly is required for all Kettler Fire Pit tables. Full assembly instructions and tools are provided in the packaging.

All Kettler parasols have a UV factor of 50.

Yes- we supply replacement parts for our parasols. Send an email to sales@kettler.co.uk for pricing and availability.

All Kettler parasols are water resistant.

No – If using a Kettler parasol, you must ensure you use a suitable Kettler parasol base.

To clean the parasol canopy you will firstly need to unscrew the top finial and take the canopy off the arms. Use a cleaning solution like the Kettler fabric and upholstery kit for the ultimate clean. Attach the canopy back onto the parasol to allow it air dry.

Yes- overwinding a parasol will cause damage to the mechanism.

All of our parasols which cannot be easily stored inside come with a protective cover.